1. Legal Identification of the Operator and Welcome

2. Scope of Application and Acceptance of the Conditions

These Conditions of Use apply to all access to and use of the website operated under the Terra Shield Gear brand, including, without limitation, browsing the website, creating or using a user account, communicating with CADS through the website, and placing orders for products offered for sale. By accessing, browsing, or using the website, the user enters into a legally binding relationship with CADS and agrees to comply with these Conditions of Use, as well as with any additional terms, policies, or notices referenced herein and made available on the website. These Conditions of Use apply irrespective of whether the user registers an account or completes a purchase and regardless of the user’s geographical location, subject to the governing law provisions set forth in these Conditions. Where the use of the website results in the placement of an order, these Conditions of Use shall apply together with the Conditions of Sale set out in Section B, which govern the contractual relationship between CADS and the customer in relation to the purchase of products. If the user does not agree to be bound by these Conditions of Use, the user must refrain from accessing or using the website and from placing any orders through it. Continued use of the website shall be deemed to constitute ongoing acceptance of these Conditions of Use, as amended from time to time.

3. Access to and Use of the Website

Access to the website is provided on a temporary basis and CADS reserves the right to withdraw, modify, suspend, or restrict access to the website, in whole or in part, at any time and without prior notice. The website may be accessed for lawful purposes only. Users undertake to use the website in good faith and in compliance with applicable laws, regulations, and these Conditions of Use.

CADS does not guarantee that the website, or any content made available through it, will be uninterrupted, error-free, secure, or free from viruses or other harmful components. Access to the website may be suspended temporarily or permanently for technical, operational, maintenance, or security reasons. Users are responsible for ensuring that their access to and use of the website is compatible with their devices, software, and internet connection. CADS shall not be liable for any inability to access or use the website due to circumstances beyond its reasonable control.

4. User Accounts and User Obligations

The website may allow users to create personal accounts in order to access certain features or to facilitate the purchase of products. Account creation is optional, and purchases may also be completed without creating an account where such functionality is made available.

Users who create an account are responsible for maintaining the confidentiality of their login credentials and for all activities carried out through their account. CADS shall not be liable for any loss or damage arising from unauthorized use of a user account. Users undertake to provide accurate, complete, and up-to-date information when creating an account or placing an order. CADS reserves the right to suspend or terminate accounts where inaccurate, misleading, or incomplete information has been provided. Users shall not use the website or any user account for fraudulent purposes, unlawful activities, or in any manner that may harm CADS, other users, or third parties.

5. Intellectual Property Rights

All content made available on the website, including but not limited to texts, images, graphics, logos, trademarks, designs, layouts, software, and product descriptions, is the exclusive property of CADS or its licensors and is protected by intellectual property laws.

No content from the website may be copied, reproduced, distributed, published, modified, transmitted, or otherwise exploited, in whole or in part, without the prior written consent of CADS.

The use of the website does not grant users any rights, licenses, or interests in any intellectual property owned or controlled by CADS, except for the limited right to access and use the website in accordance with these Conditions of Use.

6. Reference to the Privacy Policy and Cookies Policy

The processing of personal data by CADS in connection with the use of the website and the placement of orders is governed by the applicable data protection laws and by the Privacy Policy published on the website.

Information regarding the use of cookies and similar technologies is provided in a separate Cookies Policy, which forms an integral part of the legal framework applicable to the use of the website.

By using the website, users acknowledge that they have been informed of the existence of the Privacy Policy and the Cookies Policy and of their applicability to the processing of personal data and to the use of cookies, as applicable.

7. Suspension and Termination of Access

CADS reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or terminate a user’s access to the website or to any associated account, in whole or in part, where such action is deemed necessary to protect the security, integrity, or proper functioning of the website.

Such measures may be taken, without limitation, in cases of suspected fraud, abuse, violation of these Conditions of Use, unlawful activity, or misuse of the website or its content.

Suspension or termination of access shall not affect any rights or obligations that have accrued prior to such suspension or termination, including obligations arising from orders placed before the effective date of the measure.

8. Products and Intended Use

The products offered for sale under the Terra Shield Gear brand are physical goods intended for civilian use only, as described in the applicable product pages and technical documentation made available on the website.

The products are designed for preparedness, emergency support, risk mitigation, outdoor, or similar civilian purposes, depending on their nature and specifications. Unless expressly stated otherwise in the product description, the products are not intended to replace professional training, official emergency procedures, or governmental protection systems.

The intended use, limitations, and characteristics of each product are those expressly indicated in the relevant product documentation. Customers are responsible for reviewing such information prior to placing an order and for ensuring that the products are suitable for their intended purpose and lawful use.

Any use of the products that is inconsistent with the applicable instructions, specifications, or intended civilian purpose shall be at the customer’s sole risk.

9. Product Information, Technical Specifications and Certifications

CADS makes reasonable efforts to ensure that information relating to products, including descriptions, images, technical specifications, and certifications, is accurate and up to date.

Product images displayed on the website are provided for illustrative purposes only and may differ from the actual product in appearance, packaging, or labeling, without affecting the essential characteristics of the product.

Certain products may be subject to specific standards, certifications, or regulatory requirements. Where applicable, such information is provided in the product description or accompanying documentation. No general representation or warranty is made that all products offered for sale meet any particular certification or standard unless expressly stated for the individual product.

CADS reserves the right to update, modify, or discontinue products, specifications, or related information at any time, without prior notice.

10. Orders and Contract Formation

The presentation of products on the website constitutes an invitation to place an order and does not represent a binding offer.

An order placed by a customer constitutes an offer to purchase the selected products under these Conditions of Sale. A contract of sale is formed only upon confirmation of the order by CADS, which may be communicated electronically.

CADS reserves the right to refuse or cancel any order, in whole or in part, prior to shipment, including but not limited to cases of product unavailability, pricing errors, suspected fraud, or incomplete or inaccurate customer information.

Order confirmation does not constitute a guarantee of availability until the products are dispatched.

11. Prices, Taxes and Payment Methods

All prices displayed on the website represent the price of the products offered for sale at the time the order is placed and are indicated in the applicable currency. Unless expressly stated otherwise, prices include any taxes required by applicable law and exclude delivery costs, which are calculated and displayed separately during the checkout process.

Delivery costs are calculated based on the destination, the characteristics of the products ordered, and the applicable fulfillment and logistics arrangements. Where an order involves products supplied from different fulfillment locations or suppliers, delivery costs may reflect multiple shipments and are presented as a total delivery charge during checkout.

CADS reserves the right to modify prices, delivery cost calculation methods, product availability, and applicable charges at any time. Any such changes shall not affect orders that have already been confirmed by CADS.

Payment for products may be made using the payment methods made available on the website at the time of purchase. These may include, without limitation, card payments, bank transfers, and other payment methods that may be enabled or disabled by CADS from time to time.

Where payment is processed through third-party payment service providers, such services are governed by the terms and conditions of the respective providers. CADS shall not be responsible for any errors, delays, service interruptions, or failures attributable to such third-party payment service providers.

Orders shall be processed only after full payment has been received or, where applicable, after confirmation of the selected payment method. CADS reserves the right to suspend or cancel an order in the event of non-payment, partial payment, or suspected payment irregularities.

12. Delivery, Logistics and Transfer of Risk

Products ordered through the website may be fulfilled and dispatched from one or more fulfillment locations, which may be operated by CADS or by third-party suppliers or logistics partners located in Romania, other Member States of the European Union, or outside the European Union.

Delivery may be carried out using one or more logistics partners and by various means of transport, including road, air, or maritime transport, depending on the nature of the products, their origin, destination, weight, volume, and applicable logistical constraints. CADS reserves the right to determine the most appropriate delivery method for each order or shipment.

Where an order includes products supplied from different fulfillment locations or suppliers, CADS may deliver the products in separate shipments. The customer acknowledges and agrees that a single order may result in multiple deliveries made at different times and that such partial deliveries do not constitute a failure to perform the contract.

Delivery times displayed on the website or communicated to the customer are estimates only and are provided for informational purposes. Such estimates do not constitute guaranteed delivery dates and may be affected by factors including, without limitation, carrier capacity, customs procedures, inspections, weather conditions, port or airport congestion, regulatory controls, or other circumstances beyond the reasonable control of CADS.

The customer is responsible for providing accurate, complete, and accessible delivery information, including a valid delivery address and any instructions necessary to ensure successful delivery. CADS shall not be liable for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or inaccessible delivery information, or from the absence or unavailability of the recipient at the time of delivery.

Unless expressly agreed otherwise, delivery is performed at ground level or curbside. Delivery does not include unloading, installation, assembly, handling with special equipment, or any other ancillary services. Where products are heavy, bulky, or require special handling or equipment for unloading, the customer is solely responsible for ensuring appropriate access, equipment, and personnel at the delivery location.

The customer is required to inspect the products upon delivery and to report any visible damage, missing items, or discrepancies at the time of delivery, in accordance with the carrier’s procedures. Failure to note such issues at the time of delivery may result in the rejection of related claims.

For international deliveries, the customer is solely responsible for complying with all applicable import, customs, tax, and regulatory requirements in the destination country. Any customs duties, import taxes, local taxes, fees, or charges imposed by authorities in the destination country shall be borne by the customer, unless expressly stated otherwise.

The customer acknowledges that certain products may be subject to import restrictions, licensing requirements, or regulatory limitations in certain jurisdictions. It is the customer’s responsibility to verify the legality and admissibility of the products in the destination country prior to placing an order. CADS shall not be liable for delays, seizures, refusals, or other consequences resulting from regulatory or customs actions.

The risk of loss of or damage to the products shall pass to the customer upon delivery of the products to the carrier. Ownership of the products shall pass to the customer only after full payment of all amounts due in respect of the order has been received by CADS.

In the event that a shipment cannot be delivered and is returned due to reasons attributable to the customer, including refusal of delivery, failure to collect the shipment, or failure to comply with applicable import or customs requirements, CADS reserves the right to recover the costs incurred or to deduct such costs from any amounts to be refunded.

13. Right of Withdrawal

In accordance with applicable consumer protection legislation, customers have the right to withdraw from a distance contract within fourteen calendar days from the date on which the customer, or a third party designated by the customer, acquires physical possession of the products. To exercise the right of withdrawal, the customer must notify CADS of the decision to withdraw within the applicable period, using the contact details published on the website. The products must be returned without undue delay and in accordance with the return instructions communicated by CADS.

14. Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to products which, by their nature, are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery. This includes, without limitation, sealed products that have been opened, filters, cartridges, consumables, survival food, perishable items, and products intended for personal safety or hygiene once unsealed or used. Products showing signs of use, alteration, or damage may be refused and returned to the customer at the customer’s expense.

15. Refunds and Reimbursements

Where a withdrawal is accepted, CADS shall reimburse the customer for the price paid for the products, excluding delivery costs, without undue delay and in accordance with applicable law. Refunds shall be made using the same means of payment used by the customer for the initial transaction, unless expressly agreed otherwise. CADS reserves the right to withhold reimbursement until the returned products have been received and inspected.

16. Warranties and Disclaimer

Products are subject to the statutory warranties provided under applicable law. Except as expressly provided by law or stated in the product documentation, CADS makes no additional warranties, express or implied, regarding the products, including any warranties of fitness for a particular purpose or expected performance in specific conditions. Any statements regarding the characteristics or capabilities of products are limited to those expressly set out in the applicable product documentation.

17. Limitation of Liability

To the maximum extent permitted by applicable law, CADS shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the purchase or use of the products. The total liability of CADS, whether in contract, tort, or otherwise, shall in all circumstances be limited to the total amount paid by the customer for the products giving rise to the claim. Nothing in these Conditions of Sale shall limit or exclude liability where such limitation or exclusion is not permitted by applicable law.

18. Force Majeure

CADS shall not be liable for any failure or delay in the performance of its obligations under these Conditions where such failure or delay results from events beyond its reasonable control.

Force majeure events include, without limitation, natural disasters, acts of war or terrorism, governmental actions or restrictions, pandemics, strikes or labor disputes, supply chain disruptions, port or airport congestion, customs controls, transportation failures, power outages, or failures of communication networks.

The occurrence of a force majeure event shall not entitle the customer to claim damages. CADS shall be entitled to suspend performance of its obligations for the duration of the force majeure event and to resume performance once the effects of such event have ceased.

19. Amendments to the Conditions

CADS reserves the right to amend, modify, or update these Conditions of Use and Sale at any time, without prior notice, in order to reflect changes in legal requirements, business practices, or the structure and operation of the website.

The version of the Conditions in force at the time an order is placed shall govern that order. Continued access to or use of the website after the publication of updated Conditions shall constitute acceptance of the revised Conditions.

20. Governing Law and Jurisdiction

These Conditions of Use and Sale, as well as any contractual relationship arising from or in connection with the use of the website or the purchase of products, shall be governed by and construed in accordance with the laws of Romania. Any dispute arising out of or in connection with these Conditions, the use of the website, or the purchase of products shall be subject to the exclusive jurisdiction of the competent courts of Romania.

21. Severability

If any provision of these Conditions is held to be invalid, unlawful, or unenforceable by a competent court or authority, such provision shall be deemed severed from the Conditions, and the remaining provisions shall remain in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of these Conditions.

22. Contact and Official Communications

For any questions, notices, or communications relating to these Conditions of Use and Sale, the website, or orders placed through it, users may contact CADS using the contact details published on the website.

Official communications addressed to CADS may be sent electronically to support@terrashieldgear.com , unless otherwise specified on the website.